Refund Policy
Effective Date: April 09, 2026
Digital Service: No-Refund Policy
All fees paid for Broadcast Interaction Services and Software Alerts are FINAL and NON-REFUNDABLE once the digital service has been executed.
1. Service Execution Acknowledgement
XDTIP provides a Software-as-a-Service (SaaS) interaction layer. By initiating a transaction to trigger a live broadcast alert, you acknowledge the following:
- The service (triggering a real-time visual/auditory alert on a live feed) is delivered instantaneously upon payment confirmation.
- Once the alert has appeared on the broadcast, the digital service is considered "fully rendered" and consumed.
- Users are paying for the Software Usage Fee required to interact with the creator's live overlay.
2. Why Refunds Are Not Supported
As a provider of real-time digital services, we maintain a strict no-refund policy due to:
- Immediate Fulfillment: Digital assets and software triggers cannot be "returned" once they have been displayed on a live broadcast.
- Platform Operational Costs: Non-recoverable server processing fees and third-party infrastructure costs are incurred at the moment of the transaction.
- Support Integrity: To protect our software users (creators) from fraudulent interaction claims.
3. Fraud & Chargeback Prevention
XDTIP employs advanced telemetry to track the successful delivery of every alert. Unauthorized disputes or "Friendly Fraud" are handled with a zero-tolerance approach.
In the event of an unauthorized chargeback or fraudulent dispute:
- Account Termination: All associated IDs and payment fingerprints will be permanently banned from the SaaS platform.
- Evidence Submission: We will provide the banking institution with time-stamped logs of the successful alert delivery as proof of service.
- Reporting: Fraudulent activity is reported to national cyber-security and financial monitoring divisions.
4. Technical Anomalies
In the rare event of a verified technical failure (e.g., the alert system was offline during a successful payment), users may contact support@xdtip.in within 24 hours. If our logs confirm the service was not delivered, a credit or refund may be issued at our sole discretion.